Website Service Agreement

This agreement describes the website service offered by 2791165 Alberta Inc., operating as Astra Software. A free website preview request is an inquiry only, subject to Astra's acceptance and availability. It does not create a paid subscription or guarantee publication. A preview is for evaluation and is not a permanently hosted free website.

Astra confirms the agreed website scope with the Client in writing, including by email or a project summary, and obtains approval from a person authorized to represent the business before publication. A paid subscription begins when the Client accepts these terms and completes checkout or another agreed payment arrangement. By completing checkout, the Client confirms that they are authorized to accept this agreement on behalf of the business. Agreements already accepted remain under the version accepted at the time unless both parties agree otherwise in writing.

The service ordinarily includes initial design and launch of one custom-built website with no separate upfront development fee, hosting, routine technical maintenance, support, and assistance with one standard custom domain. The specific pages, product listings, integrations, checkout features and other deliverables are those confirmed with the Client in writing before launch. Work beyond that agreed scope may require a separate quote and approval.

The Client may keep an existing domain at their registrar and provide the access needed to connect it, with registrar renewals remaining the Client's responsibility. Alternatively, Astra may register and manage one standard domain, including standard renewal during active management. Premium domains, extra domains, paid third-party services, and payment-processing or transaction fees are not included unless expressly agreed. Support does not guarantee a particular response time.

Routine technical maintenance covers hosting-related issues, domain and SSL assistance, necessary security or software updates, and basic technical fixes. It does not include ongoing content work, major feature changes, advertising or guaranteed search-engine results.

The Client's subscription fee, currency, billing interval, and any promotional or custom rate are those shown in the checkout accepted by the Client or in a written payment arrangement agreed by both parties. Published prices for other customers do not change the Client's agreed base subscription rate.

Content updates to existing text, images, opening hours, contact details, menu prices or links may be purchased separately. An individual update is one reasonable batch of related changes. Astra will confirm the fee for additional work and obtain approval before starting it.

If the Client selects a recurring content-update option, its fee, billing interval and included allowance are those stated at checkout or in the agreed written scope. Unless otherwise confirmed in writing, a monthly allowance covers one reasonable content-update batch per calendar month; unused allowances do not accumulate or roll over.

New pages, substantial redesigns, integrations, e-commerce, ordering, booking systems and other advanced work are included only when expressly part of the agreed project scope. Otherwise, they are quoted and approved separately. A routine content-update allowance does not include this work.

Subscriptions are charged in advance and renew automatically at the agreed billing interval and base rate until cancelled or changed by agreement. The Client authorizes the recurring charges by completing checkout. All prices exclude applicable taxes, which are added where required by law, including on future renewals if applicable. Any separately approved charges are disclosed before the work begins and billed as agreed.

Clients may cancel by emailing [email protected] before renewal. Cancellation prevents future renewals and paid service continues through the already paid period. Amounts paid, including annual prepayments, are non-refundable except where required by law. Astra may suspend service for overdue payments.

When the subscription ends, website hosting, technical services, Astra-managed domain services and the hosted website licence end unless otherwise agreed in writing. Cancellation does not convert the site into a free hosted plan. Changes to the Client's agreed base subscription rate or paid options require advance confirmation and may take effect at renewal or on another agreed date.

Clients retain ownership of original business information, logos, photos, written content and materials they provide and are responsible for having permission to publish them. Clients provide accurate information and necessary approvals.

Astra retains its design, code, reusable components, templates, systems and development materials. The Client receives a licence to use the hosted website while the agreed subscription is active. The Client may request a custom quote to purchase and transfer the completed, client-specific public-facing website files. This is not included in the subscription. Any transfer requires a separate written agreement and excludes Astra's reusable tools, templates, internal systems, third-party services and licensed materials unless expressly agreed.

The Client or an authorized representative must approve publication.

Astra provides services with reasonable care but does not guarantee uninterrupted or error-free availability, specific sales, search rankings or business results. Third-party providers may affect website availability.

To the extent permitted by law, Astra's total liability for paid services is limited to the subscription fees paid by the Client during the twelve months preceding the event giving rise to a claim. Astra is not liable for indirect or consequential losses where legally permitted. Nothing limits rights or remedies that cannot legally be excluded. Alberta and applicable Canadian federal law govern this agreement.